SAGC aims to meet our customers’ needs and requirements by:
Providing a quality service to our customers to the highest standard
Being a customer orientated, quality organization
To meet these aims we are committed to:
Understanding customer needs and requirements and continually providing a highquality
service that proves effective
Complying with statutory and regulatory requirements
Implementing a management system to the highest standards
Ensuring that all members of staff are fully aware of the relevance and importance of their activities as part of their quality anagement system and the achievements of the company’s objectives
Training employees to perform the duties required by his or her specific activity
Regularly reviewing this policy and our objectives and seeking to continually improve the effectiveness of the system
Monitoring and enhancing our customer’s satisfaction with the efficient provision of our services
Establish measurable quality targets and goals on an annual basis to support the achievement of its policy objectives.
